常見問題 F&Q

維修 Repair / 更改尺寸 Resize policy

電鍍 Gold-plating

補鍍18K金/18K玫瑰金-

2.5mm HKD 130

3.5mm HKD 160
補鍍 黑金 -

2.5mm HKD150

3.5mm HKD180
雙色皆以鍍兩色計算

更改尺寸 Repair Service

Resizing 更改尺寸:

銀戒指 每次更改尺寸為HKD 150

Resizing cost: HKD 150

*如已鍍色,需額外加購補鍍色之費用*

If the jewellery is metal-plated, there is an extra charging for gold-plating it again

*已鑲石之産品則不能更改尺寸*

If the jewellery is set with stone, we are not resizing them.

***請確保下單時,選擇好尺寸。由於為手工製品。一旦開始製作後,本店補留依原單製作之權利

***Make sure you are sizing correctly by using our measuring guidelines. Once order is made, and we started with the crafting process, we remain the rights to follow the original order.

Shipping / 送貨問題

Q1 可以送到我住的國家嗎?

We ship worldwide.
For local (Hong Kong) orders, we will deliver it in person or by local courier.
For all International orders, we will deliver by SF Express pay on spot for best international delivery experience. The delivery fee will be settled by the receiver before the shipment.

我們會寄到全球。
香港訂單 - 我們會親自預約派遞或使用本地速遞派送。
國際訂單 - 為令你有最佳的國際運送經驗,我們將使用SF 到付。 運費將由收貨人在發貨前支付。

發貨時間 Lead time

Ready to ship
If it's ready-to-ship collection, it will be dispatch within 7 working days. Please let us know if you need it on a specific date and we will try to catch it for you.
Bespoke order
The Bespoke process can take up to 2 to 6 months and the dispatch schedule should be discussed on a case by case basis. For more information, please check our bespoke page.

If you have ordered a custom piece in our collection,it will be dispatch within 5-7 weeks. Please let us know if you need it on a specific date and we will try to catch it for you.

將於7個工作日內發貨。如果有須要於特定的日期收到,請通知我們,我們將盡力配合。


Bespoke order
定製訂單的過程可能需要2到6個月的時間,具體根據每個訂單的情況而定。可於BESPOKE的頁面查看更多信息。

運費 Shipping cost

SF Express Pay on Spot
SF Express 到付


客戶須負責維修/調整大小的來回全數運費。

其他問題 Others

課堂問題 Question about Class

上課時間 (3-3.5 小時)
平日: 7:30
紅: 10:30/ 2:30 /7:00

刻字服務 Engraving

8 字為限 其後每字加 HKD 5 元

字數限制
根據戒圍 -內徑長度而定

Maximum of 8 characters, after that HKD 5 extra for each character

How many words can I fit on the ring?
Depend on the ring size and its inner diameter length.

2-4 mm width per characters

如何使用atome 付款?

惠顧時需於手提電話下載Atome 應用程式, 找尋SPECIFIC ONE 本商戶, 便可付款

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